Your Shopping Experience is Our Top Priority

At Soka Home, we prioritize your satisfaction by offering tailored shipping and delivery options to meet your needs. Choose from our exclusive services to ensure a seamless and pleasant delivery experience.

Curbside Delivery

For a more budget-friendly option, consider Curbside Delivery:

• Easy Pickup: Collect from the curb or parking lot.
• Contactless Convenience: Safe and hassle-free.
• Free for Orders Over $3,000.
• Fee for Orders Under $3,000: $199.

Choose Curbside Delivery for a quick, contactless pickup if you prefer to handle assembly yourself and save on delivery costs.

Shipping Rates

• Orders Over $3,000: Enjoy FREE SHIPPING.
• Orders Between $1 and $2,999: A flat fee of $199 applies.

Tracking and Delivery

We currently offer shipping services to North America only (Canada and the United States). All packages are shipped in strong boxes, we will inform and schedule the most suitable time with you for your in-home delivery. Track your order through the link in your shipping confirmation email or sign up for SMS updates.

For special delivery requests, contact us immediately after placing your order so we can accommodate your needs.

Manufacturing Time

We strive to deliver your Cozy2U creation as quickly as possible without compromising on craftsmanship. Check your Order Confirmation email for the most accurate manufacturing time. If you have an urgent need, let us know, and we’ll do our best to expedite the process.

Shipping Time

Delivery times vary based on destination and shipment type. Generally, expect 30-35 business days from parcel shipments to your destination, barring any unforeseen delays. Customized items are expected in 35-50 business days.

Order Status & Tracking

You’ll receive a confirmation email with tracking details once your order ships. Sign up for SMS updates for real-time information. You could reach out to us via online chat or Email at vip@cozy2u.com.

Shipping Address Changes

If you need to update your shipping address after placing an order, contact us immediately. Address changes are challenging once a shipment is on its way, but we’ll assist if possible. You may be responsible for any rerouting charges.

Receiving Your Order

Inspect your package upon arrival to ensure it hasn’t been damaged. If your Cozy2U product is damaged, contact us within 48 hours of delivery.

Packaging for Returns

To return an item, use the original packaging and padding materials. Returns within 14 days require original packaging; otherwise, additional costs may apply.

In Case of Damage or Defect

If you encounter damage or defects, take photos of the issue (including packaging) and email them to vip@cozy2u.com within 48 hours of delivery. We’ll address the issue promptly.

Missing Parts

If any parts are missing from your order, contact us immediately so we can resolve the issue swiftly.

Updated: July 26, 2025